Service

Choose the Service Plan that's right for YOU!

Bronze Plan | Silver Plan | Gold Plan | NC Residential Building Code 

Real Elevator Maintenance Request

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Service and Maintenance for your residential elevator or lift is one of the most important investments you can make! R.E.A.L Elevator Solutions, Inc. offers three maintenance plans to keep your elevator or lift safe and operational for many years to come! Find out more about the best service plan for you. 

Service and Maintenance Plans

 
Gold Plan    (Extended Parts & Labor Warranty/Preventative Maintenance)
  • Available only on equipment installed by R.E.A.L Elevator Solutions, Inc. 
  • The cost of parts and labor are covered for the term of the agreement. 
  • Includes 2 inspections/preventative maintenance visits per contract schedule (inspection, lubrication, adjustment and cleaning). 
  • Includes unlimited call backs performed during normal working hours. 
  • Includes (24) hour emergency telephone assistance. 
  • Excludes any damage caused by misuse or acts of God.   
  • Term of contract is (1) or (2) years automatically renewable thereafter.
  • Initial first year of contract payment is due at the time of acceptance then billed yearly thereafter.
 
Silver Plan    (Limited Parts & Labor Warranty/Preventative Maintenance)
  • The cost of parts and labor are discounted 35% for the term of this agreement. 
  • Includes 2 inspections/preventative maintenance visits to be scheduled on a semi-annual basis.  (inspection, lubrication, adjustment and cleaning) 
  • Includes up to 2 call backs performed during normal working hours (weekends, after normal hours, and holidays will be billed at 1.5 times the standard billing rate). 
  • Includes (24) hour emergency telephone assistance.
  • Excludes any damage caused by misuse or acts of God.
  • Term of contract is (1) or (2) years automatically renewable thereafter.
  • Initial first year contract is due at the time of acceptance then billed yearly thereafter.

Bronze Plan    (Preventative Maintenance)

  • The cost of parts and labor are discounted 25% for the term of this agreement. 
  • Includes 2 inspections/preventative maintenance visits to be scheduled on a semi-annual basis.   (inspection, lubrication, adjustment and cleaning).
  • Includes (24) hour emergency telephone assistance. 
  • Excludes any damage caused by misuse or acts of God.
  • Term is (1) or (2) years automatically renewable thereafter.
  • Initial first year of contract is due at the time of acceptance then billed yearly thereafter. 

 

NC Residential Building Code

In January of 2009 North Carolina adopted a new code to enforce the safety of residential elevators.  Section R323 of the residential building code encompasses several items including the licensure of the elevator company, the actual installation processes, and framing and door clearances.

In North Carolina anyone installing a residential elevator must have a valid NC electrical license.  There is a specific license for elevator contractors known as a SP-EL (Special Restricted Elevator Classification).This license insures that the contractor has the knowledge and experience to install residential elevators in a professional and safe manner.  R.E.A.L Elevator Solutions, Inc. carries this license (#26882-SP-EL) and has for several years.

The new code also states that the elevator be installed per the manufacturer’s instructions and must meet the requirements of ASME 17.1 part 5, section 5.3 and other applicable parts.  R.E.A.L Elevator Solutions, Inc. and our manufacturer, Custom Elevator, Inc. meet and exceed these requirements.  The elevator must also meet the requirements of the NC Electrical Code.  Before a certificate of occupancy will be issued the permit holder must provide a letter to the code enforcement official stating that the installation has been completed in accordance with these rules.  This letter will be given to the general contractor or homeowner by the elevator company upon completion of the installation.

Section R324 also specifies that the distance between the elevator gate and the landing sill must not exceed 3and the door and the landing sill must not exceed 5”.  This is exceptionally important to the general contractor and the framing contractor.  The hoistway must be built properly to ensure these clearances are not exceeded.  A small child or animal can fit between the gate and the door if the clearances are larger than the 3” and 5” between the gate/door and the sill.  When the gate and the door are both closed it signals the elevator that it is safe to move from floor to floor and anyone caught between the gate and door can be seriously harmed.  The certificate of occupancy cannot be issued if these clearances are exceeded.

 

** R.E.A.L Elevator Solutions, Inc. values you as a client!  If you have any questions about Section R324 of the NC Building code, please let us know.  R.E.A.L Elevator Solutions, Inc. CEO, Tommy Faulkner, personally provided input to this code and we are confident these codes ensure professional standards in our industry, as well as protect the safety of the people who purchase and use residential elevators.